Delivery & Payment
All orders of ear care and comfort products are dispatched from our central warehouse in the Republic of Serbia following strict handling standards. Shipments are handed over to the courier service as quickly as possible to arrive safely at your address.
- Processing time
- Same-day dispatch for orders received before 15:00, and the next business day for all others
- Delivery time
- 1-2 business days
- Delivery cost
- Prices start at 350 дин., and delivery is free for orders over 4500 дин.
- Payment
- Cash on delivery, Bank transfer
1. Delivery methods
2. Timeframes and costs
| Service | Delivery time | Cost |
|---|---|---|
| Post Express | 1-2 business days | 350 дин. |
| D Express | 1-3 business days | 420 дин. |
Delivery time is calculated in business days from dispatch. For smaller and more remote areas, transit may take 1-2 days longer.
- How does delivery work? For orders over 4500 дин., delivery to Serbia is free, while smaller orders incur a fee of 350 дин..
- Your parcel arrives at your address within 2-5 business days after being handed to the courier.
- If you place your order on a business day before 15:00, we pack and dispatch your parcel on the very same day.
- You can return the item within 30 days of arrival, provided it is unopened, unused, and in its original packaging.
- Payment: cash on delivery, bank transfer.
3. Order processing
If you order on a business day before 15:00, the package is dispatched the same day. Orders received later, on weekends, or during holidays are sent the next business day. Immediately after completing your purchase, you will receive a confirmation email with your order number.
Ear solutions in glass dropper bottles and encapsulated products are packed in three-layer protective packaging with shock-absorbing filling to prevent mechanical impact. Each individual package features an original safety cellular care and protection and a factory cap that protect the product from temperature changes and contamination.
4. Tracking your parcel
After the package is dispatched, the customer automatically receives an SMS and daily body support mail with a tracking number that allows them to check the delivery status on the courier's official website.
5. Lost or delayed parcel
What should you do if your shipment status has not updated for 5 full business days? Contact us at hello@mekounone.shop and provide your order number. We will request an investigation with the courier service, and then send you a replacement package or refund the full amount, according to your choice, no later than 10 business days from your message.
6. Damaged on arrival
In case of visible shipping damage upon receipt, prepare a damage report in the presence of the courier. Then send photos of the packaging and your order number to customer support within 24 hours for prompt dispatch of a replacement package.
7. Payment methods
Available payment methods are Cash on delivery, Bank transfer. For your security, we never ask for card details or banking passwords over the phone or via text message.
8. Delivery outside Serbia
We deliver to selected countries. You will see exact costs and delivery times clearly during checkout, before you pay. If your country charges customs fees, these are paid by the recipient.
9. Questions about this policy
Do you have a question? Send a message to hello@mekounone.shop or call us at +381 338 764 102 during hours: Mon-Fri 08:45 - 16:30, Sat 09:45 - 14:30. We will get back to you within one business day.
- Merchant
- Mekounone d.o.o.
- Registered address
- Bulevar Tanaska Rajića 11, 32000 Čačak, Srbija
- hello@mekounone.shop
- Phone
- +381 338 764 102
- Working hours
- Mon-Fri 08:45 - 16:30, Sat 09:45 - 14:30
- Registration
- MB: 39162395