Our 30-day guarantee
Choose a solution from the Mekounone range. If the item does not meet your expectations, return it within 30 days and we will refund the full purchase price of the item.
The promise
You can request a return within 30 days of delivery, regardless of the reason. We refund the paid amount using the same payment method within 3 business days of receiving the package.
30-day returns
No unnecessary questions, even if you simply decided you do not need the product right now.
Insured delivery
What happens if the courier damages the package? Do not worry, we will send a replacement package or refund the full amount, covering all costs.
Secure payment
Payment is made cash on delivery or via bank account transfer, so we do not require you to enter or store your bank card details.
Real support
Our support advisor will respond to your message sent to hello@mekounone.shop within one business day.
How to claim
- Send an inquiry: email us at hello@mekounone.shop and include your order number.
- Receive instructions: within one business day, we will send you the exact address and a return authorization number.
- Ship the package: send the product back, and we will approve the refund as soon as the package safely reaches our warehouse.
You can find detailed rules and explanations in the Returns policy and Delivery terms sections.