Returns & Refunds
For every product purchased at Mekounone, we offer a return window of 30 days from receipt, regardless of the reason. Here we explain return rules, precautions to take, postage details, and payout timeframes.
- Return window
- 30 days from delivery
- Return shipping
- We pay the return postage when an item is defective or sent by mistake; you cover the cost if you simply change your mind
- Refund time
- Between 3 and 10 business days from the moment we receive the returned package
- Refund method
- Via the same payment method selected during purchase
1. Conditions
The right to a refund within 30 days applies only to items in their original condition, in undamaged factory packaging with intact security seals on caps and droppers.
2. How to return an item
- Contact support via daily body support mail, stating the order number and reason for the return
- Wait for return approval and instructions containing the exact returns warehouse address
- Pack the unopened items in their original packaging with the invoice included and hand the package over to the courier service
- Funds are refunded by transfer to your bank account within 3 to 10 business days after receipt and condition check of the item
3. Who pays return shipping
Who pays for shipping? If the item arrived damaged, incorrect, or defective, we cover the cost, provide a prepaid return label, or arrange a courier. If you simply changed your mind, you pay the return shipping costs, and we refund the full amount without additional deductions.
4. Refund timing and method
We issue refunds within 3 business days once we inspect the returned item. If you paid on delivery, we transfer the funds to the bank account you provide, while bank payments are returned to the same account. Banks usually take between 1 and 5 business days to process the transaction.
5. Solutions by issue type
| Situation | What we do | Cost to you |
|---|---|---|
| Damaged in transit | Replacement or full refund | None |
| Wrong item delivered | Delivery of the correct product along with collection of the incorrect item | None |
| Parcel lost | Sending a replacement package or refunding the full amount once the courier verifies the status | None |
| Faulty on arrival | Replacement or full refund | None |
| Changed your mind | Refunding the full amount paid for the item | Return shipping only |
6. Exchanges
Looking for a different model, size, or product type? The easiest way is to return the current item through the standard procedure and place a new order; we will issue a refund as soon as you return the original item. If the exchange is due to our error, shipping costs for the new package are on us.
7. Cancelling an order
You can cancel your order free of charge before we hand it over to the courier. Simply send an email to hello@mekounone.shop with your order number. If the parcel is already on its way, the standard return procedure applies.
8. Questions about this policy
Do you have a question? Send a message to hello@mekounone.shop or call us at +381 338 764 102 during hours: Mon-Fri 08:45 - 16:30, Sat 09:45 - 14:30. We will get back to you within one business day.
- Merchant
- Mekounone d.o.o.
- Registered address
- Bulevar Tanaska Rajića 11, 32000 Čačak, Srbija
- hello@mekounone.shop
- Phone
- +381 338 764 102
- Working hours
- Mon-Fri 08:45 - 16:30, Sat 09:45 - 14:30
- Registration
- MB: 39162395